POLICIES & FREQUENTLY ASKED QUESTIONS
A short guide to common questions, designed to help you feel prepared, informed, and comfortable before your appointment.
Where is Refinery4 located?
Refinery4 is located inside WSA at 161 Water Street in the Seaport District of New York City. The entrance can be easy to miss — look for the main WSA entry and take the escalator up to the second level. Once upstairs, check in with security and follow the directive given to take the elevator to the 12th or 14th floor. From the 12th foor, walk up the stairs to the lounge on the left. from the 14th floor, direct acess is given by Samantha .
Do clients have access to WSA amenities?
Yes. Refinery4 guests may enjoy select WSA wellness amenities — including the locker rooms, sauna, and relaxation areas — before or after their treatment. Please arrive early if you’d like time to enjoy them.
How do I book an appointment?
All treatments are booked online. A credit card is required to reserve your appointment but will not be charged until the time of service.
After booking, you’ll receive an email with your intake form, which must be completed prior to arrival.
What is your cancellation policy?
We ask for at least 24 hours notice for cancellations or rescheduling. Late cancellations or no-shows may be subject to the full service fee.
What happens if I arrive late?
To respect all clients, late arrivals may result in a shortened session. The full service fee still applies.
Do you accept walk-ins?
No. All appointments must be scheduled in advance. Lead times are typically 2 weeks for preferred time slots, with occasional same-week availability. Last minute openings will be shared exclusively on Instagram stories.
Is there anything I should avoid before my treatment?
Certain treatments have specific contraindications. For example:
- Green Peel Classic requires avoiding water contact for five full days post-treatment and includes a mandatory follow-up on day five.
- Dermal remodeling and Green Peel treatments have restrictions related to recent injectables, retinoids, sunburn, open wounds, active cold sores, inflammation, or isotretinoin use.
If any contraindications apply, Samantha will advise alternative options during consultation.
Are treatments suitable during pregnancy?
Some treatments, including the Green Peel Collection and Dermal MicroRemodeling Therapy, are not suitable during pregnancy. If you’re expecting, please mention this when booking so we can recommend safe alternatives.
Can I book a facial if I have an active cancer diagnosis?
Samantha is oncology trained and certified by the Ricardo Fisas Foundation, which allows for proper treatment for anyone undergoing active chemotherapy, radiation, and/or immunotherapy.
*Treatment must be booked after a radiation appointment*
Do you offer treatments for teens?
Yes. Clients 14–17 may receive gentle maintenance treatments with a parent or guardian’s consent. Advanced modalities are reserved for ages 18+.
Which treatment should I book if I’m unsure?
Book the 90 Minute Custom. It allows Samantha to assess your skin during the appointment and create a tailored treatment using the modalities most appropriate for you that day.
What payment methods do you accept?
All major credit cards and ApplePay are accepted.
Cash is accepted in exact amounts.
Gratuity is appreciated but never required. Gratuities are always donated to The Ricardo Fisas Foundation.
Where can I learn more about the products you use?
Refinery4 treatments incorporate a curated edit of advanced skincare: Auteur, Ourself, Anfisa, Proteger, and Royal Fern. Samantha will guide you through recommended products during your session. Products may be purchased in studio.
A retail/online shop experience is coming soon.
NEW client FORM
We ask that our new clients complete the following and submit prior to their first treatment, or download, complete, and bring it with you.
